Returns Policy

For eligible non-personalized products, you may request a return within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Returned within the applicable return period

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Products personalized with a custom name, text, artwork, or other customer-requested customization are created specifically for you.

Because these products generally cannot be resold, personalized and custom-made products are not eligible for return due to change of mind, incorrect size selection, or errors in information submitted by the customer.

If a personalized item arrives damaged, defective, misprinted, or does not match the customization submitted with your order, please contact us. We will work to make it right.

Please review the size guide on the product page carefully before placing your order.

Eligible non-personalized products may be returned for a change of mind or incorrect size selection within the applicable return period.

For these returns, return shipping costs are the customer’s responsibility.

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us at:

support@thegoodhours.net

Please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the product and the problem

Please do not send the item back before contacting us. In some cases, a physical return may not be necessary.

Unless damaged, defective, misprinted, incorrect, or otherwise required by applicable law, we generally cannot accept returns for:

• Personalized or custom-made products
• Products that have been worn, washed, used, or altered
• Products damaged after delivery
• Items returned outside the applicable return period
• Products clearly identified as final sale or non-returnable before purchase

Contact us at support@thegoodhours.net with your order number and reason for the return.

If your return is approved, we will provide you with the applicable return instructions.

Please do not send products to an address shown on the original shipping package unless we specifically instruct you to do so.

For approved change-of-mind or size-related returns, customers are responsible for return shipping costs.

If the return is due to a damaged, defective, misprinted, or incorrect product, we will provide an appropriate resolution at no additional cost to you.

We recommend using a trackable shipping method when you are responsible for returning an item.

Information about refund eligibility, processing and payment methods can be found in our Refund Policy.

Questions about sizing, personalization, or your order?

We’re here to help and make sure you’re happy with your purchase.

support@thegoodhours.net