Refund Policy
At The Good Hours, we want you to receive exactly what you ordered. If something goes wrong, contact us and we’ll work to find an appropriate solution.
Refund Eligibility
A refund may be issued when:
- An eligible return has been received and approved
- An item arrives damaged or defective
- An item is misprinted
- You receive an incorrect product
- An order cannot be fulfilled
- A refund is otherwise required under applicable consumer law
Refund eligibility depends on the circumstances of your order and the terms described in our Returns Policy.
Damaged, Defective, Misprinted or Incorrect Items
If there is a problem with your order, please contact:
Please provide:
- Your order number
- A brief description of the problem
- Clear photographs showing the product and issue
If the issue is confirmed, we may offer a replacement or refund, depending on the circumstances.
Please do not return a defective or incorrect item unless we provide you with return instructions.
Refunds for Returned Products
When an item must be returned, we will process the applicable refund after the approved return has been received and inspected.
We will notify you when your return has been reviewed and whether your refund has been approved.
How Refunds Are Issued
Approved refunds are generally returned to the original payment method used for the purchase.
After we issue your refund, your bank, card provider, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind or size-related returns.
Where an order is refunded because of an error on our part, a defective or incorrect product, or where otherwise required by applicable law, applicable shipping charges may also be refunded.
Personalized & Custom Products
Personalized and custom-made products are generally not refundable for:
- Change of mind
- Incorrect size selected by the customer
- Spelling or personalization errors submitted by the customer
However, if we produce the personalization incorrectly, or the item arrives damaged, defective, or misprinted, please contact us and we will work to resolve the issue.
Order Cancellations
Because many of our products are made on demand, production may begin shortly after an order is placed.
If you need to cancel an order, contact us as soon as possible at:
If production has not yet started, we will do our best to cancel the order. Once production has started, cancellation may no longer be possible, subject to your applicable consumer rights.
Late or Missing Refunds
If you have received confirmation from us that a refund was issued but have not yet received it, please allow time for your payment provider to process the transaction.
If the expected processing period has passed, contact us at:
Returns
For information about return eligibility, return shipping and how to start a return, please see our Returns Policy.
Questions About a Refund?
We’re here to help with questions about refunds, returns, damaged products, or your order.