FAQs

Shipping costs vary depending on your delivery location
and the items in your order.

To see the exact shipping cost, add your items to the cart
and proceed to checkout. Enter your delivery address and
the available shipping options and costs will be displayed
before you place your order.

We ship to many destinations. Available delivery options
will be shown at checkout after you enter your shipping address.

Most orders are estimated to arrive within 5–10 business
days after dispatch. International delivery may take longer
depending on the destination, carrier, and customs processing.

A single order can only be shipped to one delivery address.

If you would like products delivered to different addresses,
please place a separate order for each address.

We accept delivery to PO Boxes where supported by the
applicable shipping carrier. At this time, we are unable
to ship to Military APO/FPO addresses.

Currently, we offer Standard Shipping for our products.
Any additional shipping options available for your order
will be displayed at checkout.

Promotion codes cannot normally be applied to an order
after checkout has been completed.

If you have an issue with your order, please contact us
as soon as possible at

support@thegoodhours.net
.

Add the products you would like to purchase to your cart
and proceed to checkout. Enter your valid promotion code
in the coupon or promotion code field before completing payment.

The applicable discount will be displayed in your order
total if the code is valid for your purchase.

Unless otherwise stated as part of a specific promotion,
only one promotional code may be applied per order.

Once your order has shipped, tracking information will
be sent to the email address used when placing your order,
when tracking is available.

If your order contains multiple items, they may be shipped
separately and may have different tracking numbers or
delivery dates.

Tracking information may take several business days to
update after your order has been dispatched.

If you have recently received your shipping confirmation,
please allow some time for the carrier’s tracking system
to update.

If there has been no tracking update for an extended
period or your order is significantly beyond its estimated
delivery window, please contact us at

support@thegoodhours.net
.

Occasionally, a carrier may mark a package as delivered
shortly before it actually arrives. If you cannot locate
your package:

• Check around your delivery location, mailbox,
  entrance, or other safe delivery areas.
• Check with members of your household or neighbors
  who may have accepted the package.
• Review the tracking information included with your order.
• Contact the local shipping carrier for additional
  delivery information.
• If you still cannot locate the package, contact our
  customer support team.

Email:

support@thegoodhours.net

Once we confirm that your order qualifies for a refund
or replacement, we aim to process the request within
7 business days.

For replacement products, tracking information is typically
provided after the replacement has been produced and dispatched.

For refunds, your payment provider may require additional
processing time before the funds appear in your account.

Please see our
Refund Policy
for more information.

Because many of our products are made on demand,
production may begin shortly after your order is placed.

If you need to change or cancel an order, please contact
us as soon as possible at

support@thegoodhours.net
.

If production has not yet started, we will do our best
to accommodate your request. Once production has started,
changes or cancellation may no longer be possible.

If your order is eligible for cancellation before
production begins, we do not charge a cancellation fee.

We do not currently offer direct exchanges.

If there is a problem with your order, please contact our
customer support team. Depending on the circumstances and
eligibility, we may assist with a return, replacement,
or refund.

Please see our
Returns Policy
for more information.

Your selected payment method is charged when your order
is successfully placed and payment is authorized.

A payment may be declined for a number of reasons.
For security and privacy reasons, your bank or payment
provider may not share the specific reason with us.

Please check that your payment and billing information
is correct. You can also contact your bank or try another
available payment method.

If you continue to experience problems, contact us at

support@thegoodhours.net
.