Return Policy

Can I return my order?

Every The Good Hours item is made to order especially for you. Because of this, we generally cannot accept returns for change of mind, buyer's remorse, or incorrect size selection, except where required by applicable law.

Please check the size guide carefully before placing your order.

What if my item is damaged or incorrect?

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Send us your order number, a short description of the issue, and clear photos. Our support team will review it and help arrange the best solution.

Can I exchange for another size?

Because each product is made to order, we generally cannot offer exchanges when the wrong size was selected by the customer.

If we sent you the wrong size, however, contact us and we'll make it right.

Can I change or cancel my order?

Please contact us within 12 hours of placing your order.

After this period, your order may already have entered production, meaning we may no longer be able to change or cancel it.

How do I contact you about a return?

Our support team is always here to help.

Email us at support@thegoodhours.com with your order number and details of the issue.

Please don't hesitate to contact us if you're unsure whether your order qualifies.

We'll always do our best to find a fair solution.